Shipping Policy
Last Updated: September 13, 2026
At NUVELLA, we are committed to processing and delivering your orders as smoothly as possible. Please read the following shipping policy before placing an order.
1. Order Processing
Orders are processed after the order has been successfully placed and confirmed.
We make reasonable efforts to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, holidays, and other circumstances.
2. Shipping Address
Customers are responsible for providing accurate and complete shipping information, including:
- Full name
- Phone number
- Complete delivery address
- City and postal code
- Any other information required for delivery
NUVELLA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
3. Shipping Methods
Orders may be delivered through available shipping and logistics providers.
The available shipping method and applicable delivery charges will be displayed or communicated during the ordering process.
Shipping times may vary depending on the destination, shipping provider, weather, holidays, and other circumstances outside our control.
4. Delivery Time
Estimated delivery times are not guaranteed delivery dates.
Delivery may take longer than expected due to:
- Courier delays
- Weather conditions
- Holidays
- Incorrect or incomplete addresses
- High order volumes
- Customs or other regulatory procedures
- Other circumstances beyond our reasonable control
5. Shipping Charges
Shipping charges, if applicable, will depend on the delivery location, package details, and selected shipping method.
Any applicable shipping fee will be communicated before or during order confirmation.
6. Tracking
When tracking information is available, it may be provided to the customer after the order has been shipped.
Customers can use the tracking information provided by the applicable shipping provider to check the status of their delivery.
7. Failed Delivery
If a delivery cannot be completed because the customer provided an incorrect address, was unavailable to receive the package, or otherwise failed to accept the delivery, additional delivery arrangements or charges may apply.
Please contact us as soon as possible if there is an issue with your delivery.
8. Damaged or Missing Packages
If your package arrives damaged, please contact us promptly and provide your order details and, where possible, photographs of the package and product.
If your order appears to be missing or has not arrived within the expected delivery period, please contact us so we can assist you in checking the shipment.
9. Contact Us
For questions about shipping, delivery, or your order, please contact us:
Email: deividsdeivids13@gmail.com
We will do our best to assist you with your order and delivery-related concerns.